How To Fix CRM_ISX_CC311 - New valid-to date must be within old validity period

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC - Messages XBilling SAP CC Integration

• Message number: 311

• Message text: New valid-to date must be within old validity period

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC311 - New valid-to date must be within old validity period ?

  The SAP error message CRM_ISX_CC311, which states "New valid-to date must be within old validity period," typically occurs in the context of managing validity periods for certain data records in SAP CRM (Customer Relationship Management). This error indicates that the new validity date you are trying to set does not fall within the existing validity period of the record.
  Cause:
  
  Invalid Date Range: The new "valid-to" date you are trying to set is either earlier than the current "valid-from" date or later than the existing "valid-to" date.
  Data Integrity Rules: SAP enforces data integrity rules that require any changes to validity periods to maintain logical consistency. This means that any new validity period must overlap with the existing one.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Existing Validity Period:
  
  Review the current validity period of the record you are trying to update. You can do this by navigating to the relevant transaction or data record in SAP.
  
  
  
  Adjust New Dates:
  
  Ensure that the new "valid-to" date you are trying to set falls within the existing validity period. For example, if the current validity period is from January 1, 2023, to December 31, 2023, the new "valid-to" date must be between these two dates.
  
  
  
  Modify the Record:
  
  If necessary, adjust the "valid-from" and "valid-to" dates accordingly to ensure they are logically consistent. You may need to create a new record if the changes you want to make cannot be accommodated within the existing validity period.
  
  
  
  Consult Documentation:
  
  If you are unsure about the validity periods or how to make the changes, refer to the SAP documentation or consult with your SAP administrator or functional consultant.
  
  
  
  Testing:
  
  After making the necessary adjustments, test the changes to ensure that the error does not reoccur.
  
  
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may be using transaction codes like CRM_ORDER, CRM_MKTPL, or others related to managing CRM data.
  SAP Notes: Check for any relevant SAP Notes that might address specific issues or provide additional guidance related to this error message.
  User Roles and Authorizations: Ensure that you have the necessary permissions to make changes to the validity periods in the system.
  
  By following these steps, you should be able to resolve the CRM_ISX_CC311 error and successfully update the validity dates as needed.