How To Fix CRM_ISX_BTX_MSG_DIST015 - Current status does not allow to process steps of category &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_BTX_MSG_DIST - Message Class CRM_ISX_BTX_MSG_DIST

• Message number: 015

• Message text: Current status does not allow to process steps of category &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_BTX_MSG_DIST015 - Current status does not allow to process steps of category &1 ?

  The SAP error message CRM_ISX_BTX_MSG_DIST015 indicates that the current status of a business transaction does not allow processing of steps of a specific category. This error typically arises in the context of SAP CRM (Customer Relationship Management) when trying to execute a business process that is not permitted due to the current status of the transaction.
  Cause:
  
  Status Configuration: The status of the business transaction (e.g., a sales order, service request, etc.) may not be set to allow the processing of certain steps. For example, if the transaction is in a "Completed" or "Closed" status, it may not allow further processing.
  Business Rules: There may be specific business rules or workflows defined in the system that restrict certain actions based on the transaction's status.
  Missing Authorizations: The user may not have the necessary authorizations to perform the action on the transaction in its current status.
  
  Solution:
  
  Check Transaction Status: Review the current status of the transaction. You can do this by navigating to the transaction in question and checking its status in the status overview.
  Change Status: If appropriate, change the status of the transaction to one that allows the desired processing step. This may involve using a status change transaction or following the defined workflow to move the transaction to a different status.
  Review Configuration: If you have access, check the configuration settings for the status management in the SAP CRM system. Ensure that the status transitions are correctly defined to allow the necessary processing steps.
  Consult Documentation: Refer to the SAP documentation or your organization's internal guidelines regarding status management in CRM to understand the allowed transitions and processing steps.
  User Authorizations: Ensure that the user attempting to perform the action has the necessary authorizations. If not, contact your system administrator to review and adjust the user's roles and permissions.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in checking or changing statuses, such as CRMD_ORDER for managing CRM orders.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address known issues.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.