How To Fix CRM_ISX_BTX_MSG_DIST017 - Steps cannot be executed due to document status

CRM_ISX_BTX_MSG_DIST017 - Overview

• Message type: E = Error

• Message class: CRM_ISX_BTX_MSG_DIST - Message Class CRM_ISX_BTX_MSG_DIST

• Message number: 017

• Message text: Steps cannot be executed due to document status

What causes this issue?

If contract status <ZK>In Distribution at TSStart (XI)</> (I2322) is not
set, distribution cannot be started.
If order status <ZK>Order Distribution in Process</> (I2350) is not set,
distribution cannot be started.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

To start contract distribution, set status <ZK>In Distribution at
TSStart (XI)</> (I2322).
To start order distribution, set status <ZK>Order Distribution in
Process</> (I2350).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_ISX_BTX_MSG_DIST017 - Details

• The SAP error message CRM_ISX_BTX_MSG_DIST017 indicates that certain steps in a business transaction cannot be executed due to the current status of the document. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to process a transaction that is not in a valid state for the requested operation.
  
  Cause:
  The error is usually caused by one of the following reasons:
  
  Document Status: The document (e.g., a sales order, service request, etc.) is in a status that does not allow further processing. For example, it might be in a "completed," "canceled," or "archived" state.
  Missing Authorizations: The user may not have the necessary authorizations to perform the action on the document.
  Business Rules: Certain business rules or validations may prevent the execution of specific steps based on the document's status.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Document Status:
  
  Review the status of the document in question. You can