How To Fix CRM_ISU_PROFILE_DATA115 - Profile &1 is currently locked by another user

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_PROFILE_DATA - Consumption Object - Profile Data in CRM

• Message number: 115

• Message text: Profile &1 is currently locked by another user

What causes this issue?

The profile could not be locked, because it is already locked by another
user (or the same user in a different session).

System Response

You can only display the profile. You cannot process it.

How to fix this error?

Check which other user is locking the profile (in the profile storage
location). You must use transaction SM12 in the SAP GUI to do this in
the corresponding profile storage location.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_PROFILE_DATA115 - Profile &1 is currently locked by another user ?

  The SAP error message "CRM_ISU_PROFILE_DATA115 Profile &1 is currently locked by another user" indicates that a specific profile (denoted by &1) is currently being accessed or modified by another user, which prevents you from making changes to it. This is a common issue in multi-user environments where data integrity is maintained by locking records during updates.
  Cause:
  
  Concurrent Access: Another user is currently editing or has opened the profile, which locks it for other users.
  Session Timeout: A previous session may not have released the lock due to a timeout or an unexpected termination.
  System Error: Occasionally, system errors or bugs can lead to locks not being released properly.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish their work and release the lock. You can periodically check if the lock has been released.
  Identify the Lock: Use transaction code SM12 to view and manage locks. You can check which user is holding the lock on the profile.
  
  Enter the profile name in the appropriate field and execute the transaction.
  If you have the necessary authorizations, you can delete the lock entry, but this should be done with caution as it may lead to data inconsistency.
  
  
  Contact the User: If you identify the user holding the lock, you can reach out to them to see if they can release it.
  Check for Background Jobs: Sometimes, background jobs may hold locks. Check transaction SM37 to see if any jobs are running that might be causing the lock.
  System Administrator: If the issue persists and you cannot resolve it, contact your SAP system administrator for assistance. They may need to investigate further or release the lock if it is stuck.
  
  Related Information:
  
  Lock Management: Understanding how SAP handles locks can help in troubleshooting. Locks are typically managed at the database level to ensure data integrity.
  User Authorizations: Ensure that you have the necessary authorizations to view and manage locks in the system.
  Documentation: Refer to SAP documentation or support notes for more detailed information on handling locks and error messages.
  
  By following these steps, you should be able to resolve the issue related to the locked profile in SAP.