How To Fix CRM_ISU_PROFILE_DATA106 - Profile &1 is Currently Locked by User &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_PROFILE_DATA - Consumption Object - Profile Data in CRM

• Message number: 106

• Message text: Profile &1 is Currently Locked by User &2.

What causes this issue?

The profile is locked by another user. If you are dealing with an
IS-U/EDM profile or another external profile, it can also be blocked by
a user who is not working in this CRM system.

System Response

The profile values cannot be exported if they are locked in an IS-U/EDM
system. In this case, they are not displayed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_PROFILE_DATA106 - Profile &1 is Currently Locked by User &2. ?

  The SAP error message "CRM_ISU_PROFILE_DATA106: Profile &1 is currently locked by user &2" indicates that a specific profile (identified by &1) is currently locked for editing or processing by another user (identified by &2). This typically occurs in systems where multiple users may be accessing or modifying the same data simultaneously, leading to potential conflicts.
  Cause:
  
  Concurrent Access: Another user is currently editing or has opened the profile, which prevents other users from making changes to it.
  Session Timeout: A user may have left a session open, causing the profile to remain locked even if they are no longer actively working on it.
  System Error: Occasionally, a system error or crash may leave a profile in a locked state without a user actively holding the lock.
  
  Solution:
  
  Wait and Retry: If the lock is temporary, waiting for the other user to finish their work may resolve the issue. You can periodically check if the lock has been released.
  Identify the Locking User: Use transaction codes like SM12 (for lock entries) to identify the user who has locked the profile. You can search for the specific profile name to see the locking user.
  Contact the Locking User: If possible, reach out to the user who has the profile locked and ask them to release it if they are done with their work.
  Release the Lock: If the locking user is unavailable and you have the necessary authorizations, you can manually delete the lock entry in SM12. Be cautious with this approach, as it may lead to data inconsistencies if the other user is still working on the profile.
  Check for System Issues: If locks are persisting without any active users, it may indicate a system issue. In this case, consult your SAP Basis team to investigate and resolve any underlying problems.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any errors or warnings that might indicate issues.
  SU01: To check user details and roles.
  
  
  User Roles and Authorizations: Ensure that users have the appropriate roles and authorizations to access and modify the profiles in question.
  Documentation: Refer to SAP documentation or support notes for more detailed troubleshooting steps related to locking issues.
  
  By following these steps, you should be able to address the locking issue and continue your work with the profile in question.