How To Fix CRM_ISU_PROFILE_DATA104 - RFC Error: &1&2&3&4

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_PROFILE_DATA - Consumption Object - Profile Data in CRM

• Message number: 104

• Message text: RFC Error: &1&2&3&4

What causes this issue?

An error has occurred in the Remote Function Call.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the RFC connection with transaction SM59.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_PROFILE_DATA104 - RFC Error: &1&2&3&4 ?

  The SAP error message "CRM_ISU_PROFILE_DATA104 RFC Error: &1&2&3&4" typically indicates an issue related to Remote Function Call (RFC) communication between systems, particularly in the context of SAP Customer Relationship Management (CRM) and Industry Solution for Utilities (ISU). This error can arise due to various reasons, including configuration issues, network problems, or data inconsistencies.
  Causes:
  
  RFC Connection Issues: The RFC destination may not be correctly configured, or the connection to the target system may be down.
  Authorization Problems: The user executing the RFC call may not have the necessary authorizations to perform the action.
  Data Inconsistencies: There may be issues with the data being processed, such as missing or incorrect entries in the relevant tables.
  System Configuration: Incorrect settings in the CRM or ISU configuration can lead to this error.
  Network Issues: Temporary network problems can disrupt the communication between systems.
  
  Solutions:
  
  
  Check RFC Connection:
  
  Go to transaction SM59 in the SAP GUI and verify the configuration of the RFC destination.
  Test the connection to ensure it is working properly.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to execute the RFC function. You can check this using transaction SU53 after the error occurs.
  
  
  
  Data Validation:
  
  Check the data being processed for any inconsistencies or missing entries. This may involve reviewing the relevant tables in both the CRM and ISU systems.
  
  
  
  System Configuration:
  
  Review the configuration settings in both the CRM and ISU systems to ensure they are correctly set up. This may involve checking customizing settings related to profiles or data handling.
  
  
  
  Network Troubleshooting:
  
  If the issue persists, check for any network-related problems that may be affecting the communication between the systems.
  
  
  
  Check Logs:
  
  Review the application logs (transaction SLG1) for more detailed error messages that can provide additional context about the issue.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches and updates.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM59 (RFC Destinations), SU53 (Authorization Check), and SLG1 (Application Log).
  Documentation: Review SAP documentation related to CRM and ISU for best practices on configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.