How To Fix CRM_ISU_CONSUM134 - Premise is currently blocked by another user

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_CONSUM - IS-U Profile: Error Messages

• Message number: 134

• Message text: Premise is currently blocked by another user

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_CONSUM134 - Premise is currently blocked by another user ?

  The SAP error message CRM_ISU_CONSUM134 indicates that a premise (or location) is currently blocked by another user. This typically occurs in the context of SAP Customer Relationship Management (CRM) and Industry Solution for Utilities (ISU) when multiple users attempt to access or modify the same data simultaneously.
  Cause:
  
  Concurrent Access: Another user is currently editing or has locked the premise for a transaction, preventing other users from making changes.
  Session Timeout: A previous session may not have released the lock due to a timeout or an unexpected termination.
  System Configuration: The system may be configured to enforce strict locking mechanisms to prevent data inconsistencies.
  
  Solution:
  
  Wait and Retry: If the lock is temporary, waiting for the other user to finish their transaction may resolve the issue. You can try again after some time.
  Identify the Locking User: If you have the necessary permissions, you can check which user is currently locking the premise. This can often be done through transaction codes like SM12 (for lock entries) or SM21 (for system logs).
  Contact the User: If you identify the user who is locking the premise, you can reach out to them to see if they can release the lock.
  Release the Lock: If the locking session is no longer active (e.g., the user has logged out unexpectedly), a system administrator may need to manually release the lock using transaction SM12.
  Check for Background Jobs: Sometimes, background jobs may hold locks on data. Check if any jobs are running that might be causing the lock.
  Review System Configuration: If this issue occurs frequently, it may be worth reviewing the system's locking strategy and configuration to ensure it meets the needs of your organization.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related issues.
  SU01: To manage user accounts and check user sessions.
  
  
  User Training: Ensure that users are trained on how to properly log out of sessions and avoid leaving transactions open unnecessarily.
  System Performance: Regularly monitor system performance and user activity to identify patterns that may lead to locking issues.
  
  If the problem persists after trying the above solutions, it may be necessary to consult with your SAP Basis team or technical support for further investigation.