How To Fix CRM_ISU_CONSUM136 - Object family &1 exists more than once in the hierarchy

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_CONSUM - IS-U Profile: Error Messages

• Message number: 136

• Message text: Object family &1 exists more than once in the hierarchy

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_CONSUM136 - Object family &1 exists more than once in the hierarchy ?

  The SAP error message CRM_ISU_CONSUM136 indicates that there is a duplicate entry for an object family in the hierarchy. This typically occurs in the context of SAP IS-U (Industry Solution for Utilities) when dealing with object hierarchies, such as service points, contracts, or other related entities.
  Cause:
  The error is caused by the presence of multiple entries for the same object family in the hierarchy. This can happen due to:
  
  Data Entry Errors: Duplicate entries may have been created inadvertently during data entry or migration processes.
  Configuration Issues: Incorrect configuration settings in the system may lead to the same object being referenced multiple times.
  Hierarchy Management: Issues in the way hierarchies are managed or updated can lead to inconsistencies.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify Duplicates:
  
  Use transaction codes like CRMD_ORDER or ISU_CONTRACT to check the hierarchy and identify where the duplicates exist.
  You can also run reports or queries to find duplicate entries in the database.
  
  
  
  Correct the Data:
  
  Once you identify the duplicates, you can either delete the unnecessary entries or merge them if applicable.
  Ensure that the hierarchy is correctly structured and that each object family is unique within its context.
  
  
  
  Check Configuration:
  
  Review the configuration settings related to object families and hierarchies in your SAP system.
  Make sure that the settings are aligned with your business processes and that they prevent the creation of duplicates.
  
  
  
  Data Consistency Checks:
  
  Run consistency checks or data validation reports to ensure that the hierarchy is clean and free of duplicates.
  Use transaction SE11 to check the database tables for inconsistencies.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for additional guidance and best practices.
  
  
  
  Engage Support:
  
  If the issue persists or if you are unsure about making changes, consider reaching out to SAP support or your internal SAP team for assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, ISU_CONTRACT, and SE11 for data management.
  SAP Notes: Check for any SAP Notes that may address this specific error or provide patches and updates.
  Best Practices: Implement best practices for data entry and hierarchy management to prevent future occurrences of this error.
  
  By following these steps, you should be able to resolve the CRM_ISU_CONSUM136 error and maintain a clean and consistent hierarchy in your SAP system.