How To Fix CRM_IST_UI_ADJREQ132 - New email cannot be created when there is a draft email in the session

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IST_UI_ADJREQ - Adjustment Requests: Message Class

• Message number: 132

• Message text: New email cannot be created when there is a draft email in the session

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IST_UI_ADJREQ132 - New email cannot be created when there is a draft email in the session ?

  The SAP error message CRM_IST_UI_ADJREQ132 indicates that a new email cannot be created because there is already a draft email present in the session. This is a common issue in SAP CRM when working with the email functionality, particularly in the context of creating or managing emails.
  Cause:
  The primary cause of this error is that the system does not allow multiple email drafts to be open simultaneously in the same session. When you attempt to create a new email while a draft email is still open, the system prevents this action to avoid confusion and potential data loss.
  Solution:
  To resolve this issue, you can follow these steps:
  
  
  Save or Discard the Draft:
  
  If you want to keep the draft, save it by clicking the "Save" button.
  If you do not need the draft, you can discard it by closing the draft email window or selecting the option to delete it.
  
  
  
  Check for Open Drafts:
  
  Ensure that there are no other draft emails open in your session. You can navigate through your open windows or tabs to confirm this.
  
  
  
  Refresh the Session:
  
  If you believe there are no drafts open but still encounter the error, try refreshing your session or logging out and back in to clear any session-related issues.
  
  
  
  Use a Different Session:
  
  If you need to create a new email while a draft is open, consider opening a new session (e.g., a new browser tab or window) to work on the new email.
  
  
  
  Consult Documentation or Support:
  
  If the issue persists, consult SAP documentation or reach out to your SAP support team for further assistance. They may provide additional insights or updates related to your specific SAP environment.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches/updates.
  User Training: Ensure that users are trained on how to manage drafts effectively within the SAP CRM email interface.
  System Configuration: Review the system configuration settings related to email handling in SAP CRM, as there may be parameters that can be adjusted to improve user experience.
  
  By following these steps, you should be able to resolve the error and continue working with emails in SAP CRM.