How To Fix CRM_IST_UI_ADJREQ107 - Confirm an account to create adjustment requests/disputes

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IST_UI_ADJREQ - Adjustment Requests: Message Class

• Message number: 107

• Message text: Confirm an account to create adjustment requests/disputes

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IST_UI_ADJREQ107 - Confirm an account to create adjustment requests/disputes ?

  The SAP error message CRM_IST_UI_ADJREQ107 indicates that you need to confirm an account before you can create adjustment requests or disputes in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system requires a valid account to process the adjustment request or dispute.
  Cause:
  
  Missing Account Confirmation: The account associated with the adjustment request or dispute has not been confirmed or is not valid in the system.
  Account Status: The account may be in a status that does not allow for adjustments or disputes (e.g., inactive or blocked).
  Data Entry Error: There may be a mistake in the account number or details entered in the system.
  
  Solution:
  
  
  Confirm the Account:
  
  Navigate to the account management section in SAP CRM.
  Check the status of the account you are trying to use for the adjustment request.
  If the account is not confirmed, follow the necessary steps to confirm it.
  
  
  
  Check Account Status:
  
  Ensure that the account is active and not blocked or inactive.
  If the account is blocked, you may need to contact your system administrator or follow the internal process to unblock it.
  
  
  
  Verify Data Entry:
  
  Double-check the account number and other details entered in the adjustment request or dispute.
  Ensure that you are using the correct account associated with the transaction.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help files for specific instructions on how to confirm accounts and create adjustment requests.
  
  
  
  Contact Support:
  
  If the issue persists after confirming the account and checking the status, consider reaching out to your SAP support team or consulting with a functional consultant who specializes in SAP CRM.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you manage accounts and disputes (e.g., CRMD_ORDER for managing CRM orders).
  User Roles and Permissions: Ensure that you have the necessary permissions to create adjustment requests and manage accounts in the system.
  SAP Notes: Check for any SAP Notes related to this error message for additional troubleshooting steps or patches that may resolve the issue.
  
  By following these steps, you should be able to resolve the error and successfully create adjustment requests or disputes in SAP CRM.