How To Fix CRM_IST_UI_ADJREQ054 - Save the dispute case first


SAP Error Message - Details

  • Message type: E = Error

  • Message class: CRM_IST_UI_ADJREQ - Adjustment Requests: Message Class

  • Message number: 054

  • Message text: Save the dispute case first

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  • Self-Explanatory Message

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Smart SAP Assistant

  • What is the cause and solution for SAP error message CRM_IST_UI_ADJREQ054 - Save the dispute case first ?

    The SAP error message CRM_IST_UI_ADJREQ054 with the description "Save the dispute case first" typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to perform an action on a dispute case that has not yet been saved. This error is common in scenarios where the system requires that all changes or new entries be saved before proceeding with further actions.

    Cause:

    1. Unsaved Changes: The most common cause of this error is that the user has made changes to a dispute case but has not saved those changes before trying to perform another action (like submitting, approving, or processing the case).
    2. Incomplete Data Entry: If required fields are not filled out, the system may prevent further actions until the case is saved with valid data.
    3. Session Timeout: If the user has been inactive for a while, the session may have timed out, leading to unsaved changes.

    Solution:

    1. Save the Dispute Case: The immediate solution is to save the dispute case. Look for a "Save" button or option in the user interface and click it to save your changes.
    2. Check Required Fields: Ensure that all mandatory fields are filled out correctly before saving. If any required fields are missing, the system will not allow you to save the case.
    3. Review Error Messages: If there are any other error messages or warnings displayed, address those issues before attempting to save again.
    4. Session Management: If you suspect a session timeout, try refreshing the page or logging back into the system, and then re-enter your data before saving.

    Related Information:

    • User Training: Ensure that users are trained on the proper workflow for handling dispute cases in SAP CRM, including the importance of saving changes regularly.
    • System Configuration: If this error occurs frequently, it may be worth reviewing the system configuration or user roles to ensure that they align with the expected processes.
    • SAP Notes and Documentation: Check SAP's official documentation or support notes for any updates or patches related to this error message, as there may be specific fixes or enhancements available.

    If the problem persists after following these steps, it may be necessary to consult with your SAP support team or refer to SAP's help resources for further assistance.

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