How To Fix CRM_IST_UI022 - No identification type maintained for the customer ID (customer service)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IST_UI - Message Class for Telco Contract Order Management

• Message number: 022

• Message text: No identification type maintained for the customer ID (customer service)

What causes this issue?

No identification type has been recorded in Customizing for the
<ZK>Customer Identification Customer Service</>. You cannot display an
existing ID or create a new customer ID.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Record the identification type in the Customizing settings for
<ZK>Customer Relationship Managements</> under <LS>Industry-Specific
Solutions -> Telecommunications -> General Settings</> in the IMG
activity <DS:SIMG.CRMC_IST_GENERAL>Define Client-Specific Settings
</><ZH>.</>

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IST_UI022 - No identification type maintained for the customer ID (customer service) ?

  The SAP error message CRM_IST_UI022 indicates that there is no identification type maintained for the customer ID in the context of Customer Relationship Management (CRM) within SAP. This error typically arises when trying to access or process customer-related data, and the system cannot find the necessary identification type associated with the customer ID.
  Cause:
  
  Missing Identification Type: The customer ID you are trying to use does not have an associated identification type defined in the system.
  Configuration Issues: There may be a configuration issue in the CRM system where the identification types for customers are not properly set up.
  Data Inconsistency: The customer data might be incomplete or inconsistent, leading to the absence of the required identification type.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Customer Master Data:
  
  Go to the customer master data in the SAP system and verify if the identification type is maintained for the specific customer ID.
  You can do this by navigating to the relevant transaction (e.g., BP for Business Partner) and checking the identification section.
  
  
  
  Maintain Identification Type:
  
  If the identification type is missing, you need to maintain it. You can do this by editing the customer master data and adding the appropriate identification type.
  Ensure that the identification type is valid and corresponds to the customer ID you are working with.
  
  
  
  Configuration Settings:
  
  Check the configuration settings in the CRM system to ensure that identification types are properly defined and assigned to the relevant customer groups.
  You may need to consult with your SAP administrator or functional consultant to review the configuration.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any other potential issues with customer data that might be causing this error.
  Use transaction codes like SLG1 to check for logs related to the error and gather more information.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM and customer identification types for additional guidance and best practices.
  
  
  
  Related Information:
  
  Identification Types: In SAP, identification types are used to categorize different forms of identification for customers, such as tax IDs, social security numbers, etc. Each identification type must be defined in the system.
  Business Partner (BP): In newer versions of SAP, the Business Partner approach is used for managing customer and vendor data. Ensure that you are familiar with the BP transaction and its related settings.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal SAP team for further assistance.