How To Fix CRM_IST_UI022 - No identification type maintained for the customer ID (customer service)

CRM_IST_UI022 - Overview

• Message type: E = Error

• Message class: CRM_IST_UI - Message Class for Telco Contract Order Management

• Message number: 022

• Message text: No identification type maintained for the customer ID (customer service)

What causes this issue?

No identification type has been recorded in Customizing for the
<ZK>Customer Identification Customer Service</>. You cannot display an
existing ID or create a new customer ID.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Record the identification type in the Customizing settings for
<ZK>Customer Relationship Managements</> under <LS>Industry-Specific
Solutions -> Telecommunications -> General Settings</> in the IMG
activity <DS:SIMG.CRMC_IST_GENERAL>Define Client-Specific Settings
</><ZH>.</>

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IST_UI022 - No identification type maintained for the customer ID (customer service) ?

  The SAP error message CRM_IST_UI022 indicates that there is no identification type maintained for the customer ID in the context of Customer Relationship Management (CRM) within SAP. This error typically arises when trying to access or process customer-related data, and the system cannot find the necessary identification type associated with the customer ID.
  
  Cause:
  
  Missing Identification Type: The customer ID you are trying to use does not have an associated identification type defined in the system.
  
  Configuration Issues: There may be a configuration issue in the CRM system where the identification types for customers are not properly set up.
  Data Inconsistency: The customer data might be incomplete or inconsistent, leading to the absence of the required identification type.
  
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Customer Master Data:
  
  Go to the customer master data in the SAP system and verify if the identification type is maintained for the specific customer ID.
  You can do this