How To Fix CRM_IST_UI020 - Several ID numbers with the ID type &1 are assigned to the customer

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IST_UI - Message Class for Telco Contract Order Management

• Message number: 020

• Message text: Several ID numbers with the ID type &1 are assigned to the customer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IST_UI020 - Several ID numbers with the ID type &1 are assigned to the customer ?

  The SAP error message CRM_IST_UI020 indicates that there are multiple ID numbers associated with a specific ID type for a customer in the SAP CRM system. This situation typically arises when the system expects a unique ID for a particular type but finds more than one entry.
  Cause:
  
  Duplicate Entries: The primary cause of this error is that there are duplicate ID numbers for the same ID type assigned to a customer. This can happen due to data entry errors, system imports, or incorrect data migration processes.
  Configuration Issues: Sometimes, the configuration settings in the SAP system may allow for multiple entries when only one is expected.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify Duplicate IDs:
  
  Use transaction codes like BP (Business Partner) or CRMD_ORDER to view the customer details.
  Check the ID numbers assigned to the customer for the specific ID type mentioned in the error message.
  
  
  
  Remove or Correct Duplicates:
  
  If you find duplicate entries, you will need to decide which ID to keep and which ones to remove or correct.
  You can delete the unnecessary ID numbers or update them to ensure that only one ID of that type remains.
  
  
  
  Data Validation:
  
  Implement data validation checks to prevent future duplicates from being created. This can include setting up validation rules in the data entry process.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or consult with your SAP administrator for specific guidelines on managing ID numbers and business partner data.
  
  
  
  Testing:
  
  After making changes, test the process again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  ID Types: Understand the different ID types that can be assigned to customers in SAP CRM, as this will help in identifying the specific ID type causing the issue.
  Business Partner Management: Familiarize yourself with the Business Partner (BP) concept in SAP, as it is central to managing customer data.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on handling ID numbers in CRM.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal IT team for further assistance.