How To Fix CRM_IST_UI023 - Enter a surname for the customer

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IST_UI - Message Class for Telco Contract Order Management

• Message number: 023

• Message text: Enter a surname for the customer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IST_UI023 - Enter a surname for the customer ?

  The SAP error message CRM_IST_UI023 indicates that a surname (last name) is required for the customer record you are trying to create or update in the SAP CRM system. This error typically occurs in scenarios where customer data is being entered, such as during the creation of a business partner or customer master record.
  Cause:
  The error is triggered because the surname field is mandatory in the customer data entry form. If the surname is not provided, the system will not allow you to proceed, as it is a required field for identifying the customer.
  Solution:
  To resolve this error, you need to ensure that you enter a valid surname for the customer. Here are the steps you can take:
  
  Locate the Surname Field: Go to the customer creation or update screen where the error occurred.
  Enter a Surname: Fill in the surname field with the appropriate last name for the customer.
  Save the Record: After entering the surname, attempt to save the record again.
  
  Related Information:
  
  Business Partner Role: In SAP CRM, customers are often represented as business partners. Ensure that you are aware of the roles assigned to the business partner, as different roles may have different mandatory fields.
  Field Configuration: If you are an administrator or have access to configuration settings, you can check the field settings in the business partner configuration to see if the surname field is set as mandatory.
  User Training: If this error is frequently encountered by users, consider providing training or documentation on the importance of filling in all required fields when creating or updating customer records.
  
  If the issue persists even after entering a surname, it may be worth checking for any additional validation rules or customizations in your SAP system that could be affecting the data entry process.