How To Fix CRM_IST_LOCK013 - An exception occurred for contract account &1 and IBase component &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IST_LOCK - Message Class for IST Lock Proposals

• Message number: 013

• Message text: An exception occurred for contract account &1 and IBase component &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IST_LOCK013 - An exception occurred for contract account &1 and IBase component &2 ?

  The SAP error message CRM_IST_LOCK013 indicates that there is a locking issue related to a contract account and an Integration Base (IBase) component. This error typically occurs when there is an attempt to access or modify a contract account that is currently locked by another process or user. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Locking Mechanism: SAP uses a locking mechanism to prevent simultaneous updates to the same data by different users or processes. If one user is editing a contract account or an IBase component, other users will receive a lock error when trying to access the same data.
  Long-running Transactions: If a transaction takes too long to complete, it may hold locks longer than expected, causing other users to encounter this error.
  System Configuration: There may be configuration settings that affect how locks are managed in the system.
  
  Solution:
  
  
  Identify the Lock:
  
  Use transaction code SM12 to check for existing locks on the contract account and IBase component. This will show you which user or process is holding the lock.
  If you find a lock that is no longer needed, you can delete it (if you have the necessary authorizations).
  
  
  
  Wait and Retry:
  
  If the lock is held by a legitimate process, you may need to wait for that process to complete before trying again.
  
  
  
  Review Long-running Transactions:
  
  Analyze the transactions that are taking a long time to complete. If possible, optimize these processes to reduce the time they hold locks.
  
  
  
  Check for Background Jobs:
  
  Sometimes, background jobs may hold locks. Check transaction SM37 to see if any background jobs are running that might be causing the lock.
  
  
  
  Consult with Basis Team:
  
  If the issue persists, it may be necessary to involve your SAP Basis team to investigate further. They can check for system-wide issues or configuration settings that may be contributing to the locking problem.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM12: Display and manage locks.
  SM37: Monitor background jobs.
  SE11: Data dictionary to check table definitions related to contract accounts and IBase components.
  
  
  
  Documentation: Review SAP Notes related to locking issues and CRM contract management for any specific recommendations or patches.
  
  
  Performance Tuning: Consider performance tuning for the transactions that are frequently causing locks, which may involve optimizing database queries or adjusting system parameters.
  
  
  By following these steps, you should be able to diagnose and resolve the CRM_IST_LOCK013 error effectively.