How To Fix CRM_IST_CONTRACT185 - The corresponding sales/change order &1 can not be locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IST_CONTRACT - Messages for the IST Contract

• Message number: 185

• Message text: The corresponding sales/change order &1 can not be locked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IST_CONTRACT185 - The corresponding sales/change order &1 can not be locked ?

  The SAP error message CRM_IST_CONTRACT185 indicates that a specific sales or change order cannot be locked for processing. This typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an attempt to modify or access a sales order that is currently being used or locked by another user or process.
  Causes:
  
  Concurrent Access: Another user or process is currently accessing or modifying the sales/change order, which prevents your session from locking it.
  System Lock: The order may be locked due to a system process, such as a background job or a workflow that is currently running.
  Database Lock: There may be a database-level lock that is preventing access to the order.
  User Authorization: The user may not have the necessary authorizations to access or lock the order.
  Technical Issues: There could be technical issues with the SAP system, such as inconsistencies in the database or issues with the application server.
  
  Solutions:
  
  Check Lock Entries: Use transaction code SM12 to check for lock entries related to the sales/change order. You can identify if another user or process is holding the lock.
  Wait and Retry: If the order is locked by another user, you may need to wait until they finish their transaction and then try again.
  Contact the User: If you identify the user who is locking the order, you can contact them to see if they can release the lock.
  Release Locks: If necessary, and if you have the appropriate authorizations, you can manually delete the lock entries in SM12. Be cautious with this approach, as it may disrupt other users.
  Check Authorizations: Ensure that you have the necessary authorizations to access and lock the order. You may need to contact your SAP security team for assistance.
  System Monitoring: Check for any background jobs or workflows that might be locking the order. You can use transaction codes like SM37 to monitor background jobs.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis team or technical support for further investigation into potential system issues.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: Display and manage lock entries.
  SM37: Monitor background jobs.
  SE11: Data dictionary to check table structures.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for CRM order management to understand the locking mechanism and best practices.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_IST_CONTRACT185 error message.