How To Fix CRM_ISPS_GCM002 - Inception failed: Agreement is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISPS_GCM - Grantor Change Process

• Message number: 002

• Message text: Inception failed: Agreement is locked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISPS_GCM002 - Inception failed: Agreement is locked ?

  The SAP error message CRM_ISPS_GCM002: Inception failed: Agreement is locked typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to create or modify an agreement that is currently locked. This locking mechanism is in place to prevent concurrent modifications that could lead to data inconsistencies.
  Causes:
  
  Agreement Locking: The agreement you are trying to access is locked by another user or process. This can happen if another user is currently editing the agreement or if a background job is processing it.
  Incomplete Transactions: If a previous transaction involving the agreement was not completed properly, it may leave the agreement in a locked state.
  System Errors: Occasionally, system errors or crashes can lead to agreements being left in a locked state.
  
  Solutions:
  
  
  Check for Locks:
  
  Use transaction code SM12 to check for locks on the agreement. You can search for locks by entering the relevant user ID or object type.
  If you find a lock that is no longer needed, you can delete it (if you have the necessary authorizations).
  
  
  
  Wait and Retry:
  
  If the agreement is locked by another user, you may need to wait until that user has finished their work and released the lock. You can communicate with the user to find out when they will be done.
  
  
  
  Check Background Jobs:
  
  If a background job is processing the agreement, you can check the status of the job using transaction code SM37. If the job is stuck or taking too long, you may need to investigate further or contact your system administrator.
  
  
  
  System Restart:
  
  In some cases, a system restart may be necessary to clear any lingering locks, especially if they are due to system errors.
  
  
  
  Contact Support:
  
  If the issue persists and you are unable to resolve it, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage locks.
  SM37: To monitor background jobs.
  
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to this error.
  User Documentation: Review the user documentation for CRM agreements to understand the locking mechanism and best practices for managing agreements.
  
  By following these steps, you should be able to identify the cause of the locking issue and take appropriate action to resolve it.