How To Fix CRM_ISM020 - No business partners found

CRM_ISM020 - Overview

• Message type: E = Error

• Message class: CRM_ISM - IS-M: Messages for CRM-IS-Media Integration

• Message number: 020

• Message text: No business partners found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISM020 - No business partners found ?

  The SAP error message CRM_ISM020, which states "No business partners found," typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to access or process business partner-related data, but the system cannot find any relevant business partners based on the criteria provided.
  Causes:
  
  Incorrect Selection Criteria: The search criteria used to find business partners may be too restrictive or incorrect, leading to no results being returned.
  Data Not Maintained: There may be no business partners created in the system, or the relevant business partners may not be assigned to the specific organizational unit or area being accessed.
  Authorization Issues: The user may not have the necessary authorizations to view certain business partners.
  Data Synchronization Issues: If the system is integrated with other systems (like SAP ERP), there may be synchronization issues that prevent business partners from being visible in CRM.
  Filters Applied: There may be filters applied in the search criteria that