How To Fix CRM_ISM020 - No business partners found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISM - IS-M: Messages for CRM-IS-Media Integration

• Message number: 020

• Message text: No business partners found

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISM020 - No business partners found ?

  The SAP error message CRM_ISM020, which states "No business partners found," typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to access or process business partner-related data, but the system cannot find any relevant business partners based on the criteria provided.
  Causes:
  
  Incorrect Selection Criteria: The search criteria used to find business partners may be too restrictive or incorrect, leading to no results being returned.
  Data Not Maintained: There may be no business partners created in the system, or the relevant business partners may not be assigned to the specific organizational unit or area being accessed.
  Authorization Issues: The user may not have the necessary authorizations to view certain business partners.
  Data Synchronization Issues: If the system is integrated with other systems (like SAP ERP), there may be synchronization issues that prevent business partners from being visible in CRM.
  Filters Applied: There may be filters applied in the search criteria that exclude all available business partners.
  
  Solutions:
  
  Check Selection Criteria: Review and adjust the search criteria to ensure they are not too restrictive. Try broadening the search parameters.
  Create Business Partners: If no business partners exist, create the necessary business partners in the system. Ensure that they are properly maintained and activated.
  Review Authorizations: Check the user’s authorization profile to ensure they have the necessary permissions to view business partners.
  Data Maintenance: Ensure that business partners are correctly assigned to the relevant organizational units and that all necessary data is maintained.
  Check Filters: Review any filters that may be applied in the search screen and remove or adjust them as necessary.
  Data Synchronization: If the system is integrated with other systems, check for any synchronization issues and resolve them to ensure that business partner data is up to date.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like BP (Business Partner) to create or manage business partners.
  Authorization Objects: Check authorization objects related to business partner access, such as B_BUPA_GRP (Business Partner Group) and B_BUPA_RLT (Business Partner Relationship).
  SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address specific issues related to this error message.
  Documentation: Refer to SAP Help documentation for CRM and Business Partner management for more detailed guidance on managing business partners.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant for further investigation.