How To Fix CRM_INTLAY003 - Document &1 could not be read as it is not relevant for CRM

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_INTLAY - Error Messages for Interaction Layer

• Message number: 003

• Message text: Document &1 could not be read as it is not relevant for CRM

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_INTLAY003 - Document &1 could not be read as it is not relevant for CRM ?

  The SAP error message CRM_INTLAY003 indicates that a specific document (identified by the placeholder &1) could not be read because it is not relevant for the Customer Relationship Management (CRM) system. This error typically arises in scenarios where there is an attempt to access or process a document that the CRM system does not recognize or consider relevant for its operations.
  Causes:
  
  Document Type Not Supported: The document type associated with the document may not be configured or supported in the CRM system.
  Integration Issues: There may be issues with the integration between the source system (like SAP ERP) and the CRM system, leading to the CRM system not recognizing the document.
  Data Inconsistency: The document may not exist in the CRM database or may have been deleted or archived.
  Configuration Settings: The settings in the CRM system may not be properly configured to handle the specific document type or category.
  
  Solutions:
  
  Check Document Type: Verify that the document type is supported in the CRM system. If it is not, you may need to adjust the integration settings or create a mapping for the document type.
  Review Integration Configuration: Ensure that the integration between the source system and CRM is correctly set up. This includes checking middleware settings, RFC connections, and any relevant configuration in both systems.
  Data Validation: Check if the document exists in the source system and ensure that it has not been deleted or archived. If it has been archived, you may need to retrieve it from the archive.
  Consult Documentation: Review SAP documentation or notes related to CRM integration to see if there are any specific requirements or configurations needed for the document type in question.
  Error Logs: Check the error logs in both the source system and the CRM system for any additional error messages or warnings that could provide more context about the issue.
  Contact Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with the error message and any relevant details about the document and the systems involved.
  
  Related Information:
  
  SAP Notes: Look for SAP Notes related to CRM integration and document handling. These notes often contain fixes, workarounds, or additional configuration steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders or SM21 for checking system logs.
  Documentation: Review the SAP Help Portal for documentation on CRM and integration scenarios, which may provide insights into supported document types and configurations.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.