How To Fix CRM_INTLAY001 - The mapping entries for user interface structure &1 are not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_INTLAY - Error Messages for Interaction Layer

• Message number: 001

• Message text: The mapping entries for user interface structure &1 are not available

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_INTLAY001 - The mapping entries for user interface structure &1 are not available ?

  The SAP error message CRM_INTLAY001 indicates that the mapping entries for a user interface structure are not available. This typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the configuration or mapping of user interface elements.
  Cause:
  
  Missing Mapping Entries: The most common cause is that the necessary mapping entries for the specified user interface structure are not defined in the system.
  Configuration Issues: There may be issues in the configuration of the CRM system, particularly in the area of UI configuration or enhancements.
  Transport Issues: If the system has recently undergone a transport of changes, the mapping entries may not have been included or properly activated.
  Custom Development: If there are custom developments or enhancements, they may not have been properly implemented or may be missing necessary entries.
  
  Solution:
  
  
  Check Mapping Entries: 
  
  Go to the relevant customizing transaction (e.g., SPRO) and check the mapping entries for the user interface structure in question. Ensure that all necessary entries are defined.
  You can also check the relevant customizing tables (e.g., CRMC_UI_MAPPINGS) to see if the entries exist.
  
  
  
  Activate/Adjust Configuration:
  
  If you find that the mapping entries are missing, you may need to create or adjust them. This can involve defining the necessary UI components and their mappings.
  Ensure that the UI configuration is correctly set up in the system.
  
  
  
  Transport Management:
  
  If the issue arose after a transport, check the transport logs to ensure that all necessary objects were included in the transport request.
  If necessary, re-transport the missing objects or manually create the mapping entries in the target system.
  
  
  
  Check for Custom Enhancements:
  
  If there are custom enhancements or developments, review the code to ensure that it correctly references the user interface structure and that all necessary mappings are in place.
  
  
  
  Consult Documentation: 
  
  Review SAP documentation or notes related to the specific user interface structure you are working with. There may be specific instructions or known issues that can help resolve the problem.
  
  
  
  SAP Support: 
  
  If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant configuration information.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE11 (Data Dictionary), and SE80 (Object Navigator) for checking and modifying configurations.
  SAP Notes: Search for SAP Notes related to CRM and the specific user interface structure to find any known issues or patches that may address the problem.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_INTLAY001 error message.