How To Fix CRM_IND_MESSAGE103 - Indirect percentage should be greater than 0 for an active record

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IND_MESSAGE - Message class for Indirects

• Message number: 103

• Message text: Indirect percentage should be greater than 0 for an active record

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IND_MESSAGE103 - Indirect percentage should be greater than 0 for an active record ?

  The SAP error message CRM_IND_MESSAGE103 indicates that there is an issue with the indirect percentage value in a record within the SAP CRM system. Specifically, it states that the indirect percentage must be greater than 0 for an active record. This error typically arises in scenarios involving pricing, sales orders, or marketing activities where indirect percentages are used to calculate commissions, discounts, or other financial metrics.
  Cause:
  
  Invalid Configuration: The indirect percentage for a specific record (such as a pricing condition or marketing campaign) is set to 0 or is missing.
  Data Entry Error: During data entry, the indirect percentage may have been incorrectly set to 0.
  Inactive Records: The error may also occur if the record is marked as active but does not have a valid indirect percentage defined.
  
  Solution:
  
  
  Check the Record: 
  
  Navigate to the relevant record in the SAP CRM system (e.g., pricing condition, marketing campaign).
  Verify the indirect percentage field and ensure it is set to a value greater than 0.
  
  
  
  Update the Indirect Percentage:
  
  If the indirect percentage is set to 0, update it to a valid value greater than 0.
  Save the changes and reattempt the operation that triggered the error.
  
  
  
  Review Configuration Settings:
  
  If the issue persists, review the configuration settings related to indirect percentages in the SAP system.
  Ensure that the settings align with business requirements and that there are no missing configurations.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files for specific guidance on handling indirect percentages in your version of SAP CRM.
  
  
  
  Testing:
  
  After making changes, perform tests to ensure that the error does not reoccur and that the system behaves as expected.
  
  
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may need to use specific transaction codes to access the relevant records (e.g., CRM order management, pricing conditions).
  SAP Notes: Check for any SAP Notes related to CRM_IND_MESSAGE103 for additional insights or patches that may address known issues.
  User Roles and Permissions: Ensure that you have the necessary permissions to modify the records in question.
  
  If the problem continues after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the specific configuration and data setup in your SAP environment.