How To Fix CRM_IND_MESSAGE072 - &1 percentage cannot be changed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IND_MESSAGE - Message class for Indirects

• Message number: 072

• Message text: &1 percentage cannot be changed

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Record is active and From Date is in the past

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IND_MESSAGE072 - &1 percentage cannot be changed ?

  The SAP error message CRM_IND_MESSAGE072 typically indicates that there is an issue with changing the percentage value of a specific field in the CRM system. This error often arises in the context of sales orders, quotations, or other CRM-related documents where percentage values are involved, such as discounts, commissions, or allocations.
  Cause:
  
  Business Logic Restrictions: The system may have business rules that prevent changes to certain percentage fields once they have been set. This is often to maintain data integrity or to comply with business processes.
  Status of Document: The document (e.g., sales order, quotation) may be in a status that does not allow changes. For example, if the document is already confirmed or has been processed in some way, changes may be restricted.
  User Authorizations: The user may not have the necessary authorizations to make changes to the percentage field.
  Configuration Settings: There may be specific configuration settings in the CRM system that restrict changes to percentage values under certain conditions.
  
  Solution:
  
  Check Document Status: Verify the status of the document you are trying to change. If it is in a status that does not allow changes, you may need to revert it to a previous status or create a new document.
  Review Business Rules: Consult with your business process owner or SAP functional consultant to understand the business rules that apply to the percentage field. If necessary, adjustments to these rules may be made.
  User Authorizations: Ensure that the user attempting to make the change has the appropriate authorizations. If not, contact your SAP security team to request the necessary permissions.
  Configuration Review: If you have access to the configuration settings, review them to see if there are any restrictions in place regarding the percentage field. If changes are needed, this should be done by a qualified SAP consultant.
  Error Message Details: Pay attention to the specific details provided in the error message. The message may include additional information that can help identify the exact cause of the issue.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional context.
  Documentation: Review the documentation for the specific CRM module you are working with to understand how percentage fields are handled.
  Community Forums: Consider searching or posting in SAP community forums or discussion groups for insights from other users who may have encountered the same issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to engage with your SAP support team or a consultant for further assistance.