How To Fix CRM_IND_MESSAGE071 - Relations for account &1 have active records and cannot be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IND_MESSAGE - Message class for Indirects

• Message number: 071

• Message text: Relations for account &1 have active records and cannot be deleted

What causes this issue?

The selected relationship with the following header details:
Indirect Account ,,- &V1&
Sales Area ,,,,- &V2&
Product Dimension - &V3&
&V4&
has at least one active record and hence cannot be deleted.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

If you still need to delete this record, request your Administrator to
deactivate all the active records.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IND_MESSAGE071 - Relations for account &1 have active records and cannot be deleted ?

  The SAP error message CRM_IND_MESSAGE071 indicates that there are active records related to the account you are trying to delete, which prevents the deletion process. This is a common issue in SAP CRM (Customer Relationship Management) systems when there are dependencies or relationships that need to be addressed before an account can be removed.
  Cause:
  The error occurs because:
  
  The account has existing relationships or records (such as transactions, activities, or other linked entities) that are still active.
  The system enforces data integrity rules to prevent the deletion of accounts that are still in use or have dependencies.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify Active Records:
  
  Use transaction codes like CRMD_ORDER or BP (Business Partner) to check for any active records associated with the account.
  Look for related transactions, activities, or any other linked data that might be preventing the deletion.
  
  
  
  Delete or Deactivate Related Records:
  
  If you find any active records, you will need to either delete or deactivate them. This may involve:
  
  Closing or completing any open transactions.
  Deleting or archiving activities linked to the account.
  Removing any relationships that are still active.
  
  
  
  
  
  Check for Dependencies:
  
  Ensure that there are no dependencies in other modules or areas of the system that might be linked to the account.
  
  
  
  Use the Correct Deletion Method:
  
  If the account is a Business Partner, ensure you are using the correct method to delete it. Sometimes, accounts can be marked for deletion instead of being permanently deleted.
  
  
  
  Consult Documentation or Support:
  
  If you are unsure about which records are causing the issue, consult SAP documentation or reach out to your SAP support team for assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRMD_ORDER (CRM Order Management), and CRMD_ORDERADM_H (Order Administration).
  Data Integrity: Understand the importance of data integrity in SAP systems, as it helps maintain accurate and reliable data across the system.
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may address specific issues.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it, allowing you to delete the account as needed.