How To Fix CRM_IND_MESSAGE028 - Enter either product category or product group; you cannot enter both

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IND_MESSAGE - Message class for Indirects

• Message number: 028

• Message text: Enter either product category or product group; you cannot enter both

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IND_MESSAGE028 - Enter either product category or product group; you cannot enter both ?

  The SAP error message CRM_IND_MESSAGE028 indicates that there is a conflict in the input data where both a product category and a product group have been entered in a transaction or data entry screen. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when creating or modifying product-related data.
  
  Cause:
  The error arises because the system requires either a product category or a product group to be specified, but not both at the same time. This is likely due to the way the data model is structured in SAP, where these two fields serve different purposes and should not be used simultaneously.
  
  Solution:
  To resolve this error, you should follow these steps:
  
  
  Review Input Fields: Check the fields where you have entered the product category and product group. Ensure that you have only one of these fields filled out.
  
  
  Clear One Field: If both fields are populated, decide which one is appropriate