How To Fix CRM_IND_MESSAGE028 - Enter either product category or product group; you cannot enter both

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IND_MESSAGE - Message class for Indirects

• Message number: 028

• Message text: Enter either product category or product group; you cannot enter both

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IND_MESSAGE028 - Enter either product category or product group; you cannot enter both ?

  The SAP error message CRM_IND_MESSAGE028 indicates that there is a conflict in the input data where both a product category and a product group have been entered in a transaction or data entry screen. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when creating or modifying product-related data.
  Cause:
  The error arises because the system requires either a product category or a product group to be specified, but not both at the same time. This is likely due to the way the data model is structured in SAP, where these two fields serve different purposes and should not be used simultaneously.
  Solution:
  To resolve this error, you should follow these steps:
  
  
  Review Input Fields: Check the fields where you have entered the product category and product group. Ensure that you have only one of these fields filled out.
  
  
  Clear One Field: If both fields are populated, decide which one is appropriate for your transaction and clear the other. For example:
  
  If you want to categorize the product by a specific product category, remove the entry in the product group field.
  Conversely, if you want to use a product group, remove the entry in the product category field.
  
  
  
  Re-enter Data: After clearing the unnecessary field, re-enter the data as needed and try to save or process the transaction again.
  
  
  Check Configuration: If you are unsure about which field to use, consult with your SAP configuration team or refer to the documentation to understand the implications of using product categories versus product groups in your specific business context.
  
  
  Related Information:
  
  
  Product Category: This typically refers to a classification of products that share similar characteristics or are used for similar purposes. It is often used for reporting and analysis.
  
  
  Product Group: This is usually a broader classification that can encompass multiple product categories. It is often used for sales and marketing purposes.
  
  
  SAP Documentation: For more detailed information, you can refer to the SAP Help Portal or specific documentation related to your version of SAP CRM.
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes (like CRM_ORDER, CRM_PRODUCT, etc.) that may be involved in the process where this error occurs.
  
  
  By following these steps, you should be able to resolve the error and proceed with your transaction in SAP CRM.