How To Fix CRM_ICM_SRC006 - There is no standard or combined search criterion

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_SRC - Message Class for ICM Search

• Message number: 006

• Message text: There is no standard or combined search criterion

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_SRC006 - There is no standard or combined search criterion ?

  The SAP error message CRM_ICM_SRC006, which states "There is no standard or combined search criterion," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when using the Interaction Center (IC). This error indicates that the system could not find any search criteria that match the user's input or the predefined search parameters.
  Causes:
  
  Missing Search Criteria: The user may not have entered any search criteria or the criteria entered do not match any records in the database.
  Incorrect Configuration: The search criteria may not be properly configured in the system, leading to the inability to perform a search.
  Data Issues: There may be no data available that meets the search criteria, or the data may not be properly indexed.
  Authorization Issues: The user may not have the necessary authorizations to view certain data, which can lead to the perception that no records exist.
  
  Solutions:
  
  Check Search Criteria: Ensure that you have entered valid and complete search criteria. Try broadening the search parameters to see if any results are returned.
  Review Configuration: If you have access, check the configuration settings for the search criteria in the CRM system. Ensure that the search criteria are set up correctly and that the necessary fields are included.
  Data Verification: Verify that there is data in the system that matches the search criteria. You can do this by running a broader search or checking the database directly.
  User Authorizations: Ensure that the user has the necessary authorizations to access the data. If not, contact your system administrator to review and adjust the user's permissions.
  System Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for the Interaction Center and search functionalities to understand how to properly configure and use search criteria.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to escalate the matter to your SAP support team or consult with an SAP expert for further assistance.