How To Fix CRM_ICM_REL067 - Source Reliablity

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REL - Message class for ICM relation

• Message number: 067

• Message text: Source Reliablity

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REL067 - Source Reliablity ?

  The SAP error message CRM_ICM_REL067 typically relates to issues with source reliability in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with interaction center (IC) functionalities. This error can occur when the system is unable to determine the reliability of the source of data or transactions, which can affect the processing of customer interactions.
  Cause:
  
  Data Inconsistency: The source of the data may not be reliable due to inconsistencies or missing information in the master data or transaction data.
  Configuration Issues: Incorrect configuration settings in the CRM system or in the interaction center can lead to this error.
  Authorization Problems: The user may not have the necessary authorizations to access or process the data from the source.
  System Integration Issues: Problems with integration between different SAP modules or external systems can lead to reliability issues.
  
  Solution:
  
  Check Data Consistency: Review the master data and transaction data for any inconsistencies or missing information. Ensure that all required fields are populated correctly.
  Review Configuration Settings: Verify the configuration settings in the CRM system, especially those related to the interaction center. Ensure that the settings align with the business processes.
  Authorization Check: Ensure that the user has the necessary authorizations to access the data. You may need to consult with your SAP security team to verify and adjust user roles and permissions.
  Integration Monitoring: If the issue is related to integration with other systems, check the integration settings and logs for any errors or warnings. Ensure that all systems are communicating correctly.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates that may address this specific error message. There may be patches or updates available that resolve known issues.
  Debugging: If the issue persists, consider debugging the process to identify the exact point of failure. This may require technical expertise in SAP development.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and interaction center for detailed information on configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to identify the root cause of the CRM_ICM_REL067 error and implement a suitable solution.