How To Fix CRM_ICM_REL066 - Information Reliablity

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REL - Message class for ICM relation

• Message number: 066

• Message text: Information Reliablity

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REL066 - Information Reliablity ?

  The SAP error message CRM_ICM_REL066, which pertains to "Information Reliability," typically arises in the context of SAP Customer Relationship Management (CRM) and the Internet Communication Manager (ICM). This error often indicates issues related to the reliability of the information being processed or displayed in the CRM system.
  Cause:
  
  Data Inconsistency: The error may occur due to inconsistencies in the data being processed, such as missing or incorrect entries in the database.
  Configuration Issues: Incorrect configuration settings in the CRM or ICM can lead to this error.
  Network Issues: Problems with network connectivity or communication between different components of the SAP system can also trigger this error.
  Authorization Problems: Insufficient user authorizations to access certain data or transactions may result in this error.
  
  Solution:
  
  
  Check Data Consistency:
  
  Review the data entries related to the transaction or process that triggered the error. Ensure that all required fields are filled out correctly and that there are no missing or incorrect values.
  Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to inspect the relevant tables for inconsistencies.
  
  
  
  Review Configuration Settings:
  
  Verify the configuration settings in the CRM and ICM. Ensure that all necessary settings are correctly configured according to the business requirements.
  Check the settings in transaction SPRO for CRM and ICM-related configurations.
  
  
  
  Network and Connectivity Checks:
  
  Ensure that there are no network issues affecting the communication between the SAP system components. Check for any firewall settings or network configurations that might be blocking communication.
  
  
  
  Authorization Checks:
  
  Verify that the user encountering the error has the necessary authorizations to access the relevant data and perform the required actions. Use transaction SU53 to analyze authorization issues.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. SAP frequently releases notes that provide solutions or workarounds for known issues.
  
  
  
  System Logs:
  
  Check the system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the steps to reproduce it and any relevant logs.
  
  
  
  Related Information:
  
  Documentation: Review the official SAP documentation for CRM and ICM for more insights into configuration and troubleshooting.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  Training: Consider training sessions or workshops on SAP CRM and ICM to better understand the system's functionalities and error handling.
  
  By following these steps, you should be able to identify and resolve the CRM_ICM_REL066 error effectively.