How To Fix CRM_ICM_REC_UI021 - Choose at least one document-related print option

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC_UI - Records Management Integration

• Message number: 021

• Message text: Choose at least one document-related print option

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC_UI021 - Choose at least one document-related print option ?

  The SAP error message CRM_ICM_REC_UI021, which states "Choose at least one document-related print option," typically occurs in the context of the SAP Customer Relationship Management (CRM) module when a user attempts to print documents without selecting any print options.
  Cause:
  The error is triggered when the user tries to initiate a print action without selecting any of the available document-related print options. This can happen in various scenarios, such as:
  
  No Print Options Selected: The user has not checked any of the available print options in the print dialog.
  Configuration Issues: There may be issues with the configuration of the print layout or the print options available for the document type.
  User Permissions: The user may not have the necessary permissions to access certain print options.
  
  Solution:
  To resolve the error, follow these steps:
  
  
  Select Print Options:
  
  When prompted with the print dialog, ensure that you select at least one of the available document-related print options. This could include options like "Print Document," "Print Preview," or any other relevant options provided in the dialog.
  
  
  
  Check Configuration:
  
  If the print options are not appearing as expected, check the configuration settings for the document type in the SAP system. Ensure that the print layout and options are correctly set up in the customizing settings.
  
  
  
  User Permissions:
  
  Verify that the user has the necessary permissions to access the print options. This may involve checking user roles and authorizations in the SAP system.
  
  
  
  Consult Documentation:
  
  Refer to the SAP Help documentation or your organization's internal documentation for specific guidance on printing documents in the CRM module.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance related to this error message.
  Transaction Codes: Familiarize yourself with transaction codes related to printing in SAP CRM, such as CRMD_ORDER or CRMD_ORDERADM_H, to navigate and troubleshoot effectively.
  User Training: Ensure that users are trained on the correct procedures for printing documents within the CRM system to minimize the occurrence of this error.
  
  By following these steps, you should be able to resolve the CRM_ICM_REC_UI021 error and successfully print the desired documents.