How To Fix CRM_ICM_OOS016 - Object & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_OOS - ICM: Message Class - Operation Organizational Structure

• Message number: 016

• Message text: Object & does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_OOS016 - Object & does not exist ?

  The SAP error message CRM_ICM_OOS016, which states "Object & does not exist," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with Internet Communication Manager (ICM) or when accessing certain objects that are expected to be present in the system.
  Cause:
  
  Missing Object: The object referenced in the error message (indicated by the "&") does not exist in the database. This could be due to deletion, incorrect configuration, or a failure in data synchronization.
  Incorrect Object ID: The object ID being referenced may be incorrect or malformed, leading the system to search for an object that does not exist.
  Authorization Issues: The user may not have the necessary authorizations to access the object, which can sometimes lead to misleading error messages.
  Data Inconsistency: There may be inconsistencies in the data, possibly due to incomplete transactions or issues during data migration.
  
  Solution:
  
  Verify Object Existence: Check if the object actually exists in the system. You can do this by using transaction codes relevant to the object type (e.g., transaction CRMD_ORDER for CRM orders).
  Check Object ID: Ensure that the object ID being referenced is correct. If it was manually entered, verify for typos or formatting issues.
  Authorization Check: Ensure that the user has the necessary authorizations to access the object. You can check this in the user roles and profiles.
  Data Consistency Check: Run consistency checks or reports to identify any inconsistencies in the data. This may involve checking for orphaned records or incomplete transactions.
  Recreate the Object: If the object is indeed missing and is required for your processes, you may need to recreate it.
  Consult Logs: Check the application logs (transaction SLG1) for more detailed error messages that may provide additional context about the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches and updates.
  Documentation: Review the official SAP documentation for CRM and ICM to understand the context in which this error may occur.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance, providing them with detailed information about the error and the context in which it occurred.