How To Fix CRM_ICM_OOS000 - OOS: general error occurred

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_OOS - ICM: Message Class - Operation Organizational Structure

• Message number: 000

• Message text: OOS: general error occurred

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_OOS000 - OOS: general error occurred ?

  The SAP error message CRM_ICM_OOS000 OOS: general error occurred typically indicates a general issue within the Internet Communication Manager (ICM) or the CRM system. This error can arise from various underlying causes, and troubleshooting it may require a systematic approach. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Network Issues: Problems with network connectivity can lead to communication failures between the client and the server.
  Configuration Errors: Incorrect settings in the ICM or CRM configuration can result in this error.
  Session Management: Issues with session handling, such as expired sessions or session limits being reached.
  Resource Limitations: Insufficient system resources (CPU, memory, etc.) can cause the ICM to fail to process requests.
  Software Bugs: There may be bugs in the SAP software that lead to unexpected behavior.
  Authorization Issues: Lack of proper authorizations for the user trying to access the CRM system.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the client and the SAP server. You can use tools like ping or traceroute to diagnose connectivity.
  Review ICM Configuration: Check the ICM settings in transaction ICM or RZ10 to ensure they are correctly configured. Look for parameters related to timeouts, session limits, and protocols.
  Session Management: Monitor session usage and ensure that sessions are being properly managed. You can check session logs in transaction SM04 or AL08.
  System Resources: Monitor system performance using transaction ST02 (buffer management) and ST04 (database performance) to identify any resource bottlenecks.
  Check for Software Updates: Ensure that your SAP system is up to date with the latest patches and support packages. Check SAP Notes for any known issues related to this error.
  Review Authorization: Verify that the user has the necessary authorizations to access the CRM functionalities. Use transaction SU53 to analyze authorization failures.
  Check Logs: Review the ICM logs and application logs for more detailed error messages. You can access these logs through transaction SM21 (system log) and SLG1 (application log).
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Refer to the official SAP documentation for ICM and CRM for configuration guidelines and best practices.
  
  If the issue persists after trying the above solutions, it may be necessary to involve SAP support for further assistance.