How To Fix CRM_ICM_INT012 - &1 data extraction failed due to &2. Contact your system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_INT - Message class for ICM BDOC

• Message number: 012

• Message text: &1 data extraction failed due to &2. Contact your system administrator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_INT012 - &1 data extraction failed due to &2. Contact your system administrator ?

  The SAP error message CRM_ICM_INT012 indicates that there was a failure in data extraction related to the Interaction Center (IC) in SAP CRM. The message typically includes placeholders for specific details, where &1 represents the specific data or object that failed to extract, and &2 provides additional information about the nature of the failure.
  Causes:
  
  Data Inconsistency: There may be inconsistencies or missing data in the source system that prevent successful extraction.
  Configuration Issues: Incorrect configuration settings in the CRM system or the data extraction process can lead to failures.
  Authorization Issues: The user or process attempting the extraction may not have the necessary permissions to access the required data.
  System Performance: High load on the system or performance issues can lead to timeouts or failures during data extraction.
  Network Issues: Problems with network connectivity between systems can also cause data extraction to fail.
  
  Solutions:
  
  Check Logs: Review the application logs and system logs for more detailed error messages that can provide insight into the specific cause of the failure.
  Data Validation: Ensure that the data in the source system is complete and consistent. Look for any missing or corrupted records.
  Configuration Review: Verify the configuration settings related to data extraction in the CRM system. Ensure that all necessary settings are correctly configured.
  User Permissions: Check the authorization roles and permissions for the user or process performing the extraction. Ensure they have the necessary access rights.
  System Performance: Monitor system performance and resource usage. If the system is under heavy load, consider scheduling data extraction during off-peak hours.
  Network Check: Ensure that there are no network issues affecting connectivity between systems. Check for firewalls, VPNs, or other network configurations that might be causing problems.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for the Interaction Center and data extraction processes to ensure compliance with best practices.
  Support: If the issue persists after troubleshooting, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the CRM_ICM_INT012 error and implement a solution to resolve it.