How To Fix CRM_ICM_DOC012 - Document download failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_DOC -

• Message number: 012

• Message text: Document download failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_DOC012 - Document download failed ?

  The SAP error message CRM_ICM_DOC012, which indicates that "Document download failed," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with downloading documents or attachments associated with a business object. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Network Issues: Connectivity problems between the client and the SAP server can lead to download failures.
  Authorization Issues: The user may not have the necessary permissions to access or download the document.
  Document Storage Issues: The document may not be stored correctly in the system, or it may have been deleted or moved.
  File Format Issues: The document format may not be supported or may be corrupted.
  System Configuration: Incorrect configuration settings in the SAP system or the ICM (Internet Communication Manager) can lead to download failures.
  Browser Compatibility: Issues with the web browser being used to access the SAP system can also cause download problems.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues affecting the connection to the SAP server.
  Verify User Authorizations: Check the user's roles and authorizations to ensure they have the necessary permissions to access and download the document.
  Document Existence: Confirm that the document exists in the system and is accessible. You can check the document management system or the relevant business object.
  Review ICM Configuration: Check the configuration settings of the Internet Communication Manager (ICM) to ensure they are set up correctly for document handling.
  Test with Different Browsers: Try accessing the SAP system using a different web browser to rule out browser compatibility issues.
  Check for File Corruption: If the document is corrupted, it may need to be replaced with a valid version.
  SAP Notes and Support: Look for relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and ICM for detailed information on document handling and troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., CRMD_ORDER for CRM order management) that may help in diagnosing the issue.
  Logs and Traces: Check system logs (SM21) and ICM traces (ICM logs) for any additional error messages or warnings that could provide more context about the failure.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.