How To Fix CRM_ICM_DOC010 - Document creation failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_DOC -

• Message number: 010

• Message text: Document creation failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_DOC010 - Document creation failed ?

  The SAP error message CRM_ICM_DOC010, which indicates that "Document creation failed," can occur in the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC). This error can arise due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Possible Causes:
  
  Missing Required Fields: Certain mandatory fields may not be filled in the document creation process.
  Authorization Issues: The user may not have the necessary authorizations to create the document.
  Configuration Issues: There may be configuration problems in the CRM system that prevent document creation.
  Data Inconsistencies: Inconsistent or invalid data in the system can lead to document creation failures.
  System Errors: Technical issues, such as system downtime or errors in the underlying database, can also cause this error.
  
  Solutions:
  
  Check Required Fields: Ensure that all mandatory fields are filled out correctly before attempting to create the document again.
  Review Authorizations: Verify that the user has the necessary permissions to create documents in the CRM system. This can be done by checking the user's role and authorizations.
  Configuration Review: Check the configuration settings related to document creation in the CRM system. This may involve reviewing customizing settings in transaction SPRO.
  Data Validation: Validate the data being used to create the document. Ensure that all data is consistent and adheres to the expected formats.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or details that can provide more context about the failure.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team to investigate any underlying system issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_IC, and SLG1 for logging and monitoring.
  SAP Notes: Search for SAP Notes related to CRM_ICM_DOC010 in the SAP Support Portal for any known issues or patches.
  Documentation: Review the official SAP documentation for CRM and Interaction Center for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the CRM_ICM_DOC010 error and implement a suitable solution. If the problem continues, consider escalating the issue to SAP support for further assistance.