How To Fix CRM_ICM_DOC009 - File retrieval failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_DOC -

• Message number: 009

• Message text: File retrieval failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_DOC009 - File retrieval failed ?

  The SAP error message CRM_ICM_DOC009, which indicates "File retrieval failed," typically occurs in the context of the SAP Customer Relationship Management (CRM) system when there is an issue accessing or retrieving a file that is expected to be available for processing. This error can arise due to various reasons, including configuration issues, file system problems, or network-related issues.
  Causes:
  
  File Not Found: The specified file may not exist in the expected directory or location.
  Access Permissions: The user or the application may not have the necessary permissions to access the file.
  Network Issues: If the file is stored on a network location, there may be connectivity issues preventing access.
  Configuration Errors: Incorrect configuration settings in the SAP system or the underlying file storage system.
  File System Issues: Problems with the file system, such as corruption or unavailability of the storage medium.
  
  Solutions:
  
  Verify File Existence: Check if the file exists in the specified location. If it does not, ensure that it is uploaded or created as needed.
  Check Permissions: Ensure that the user or service account running the SAP application has the necessary permissions to access the file.
  Network Connectivity: If the file is on a network share, verify that the network connection is stable and that the share is accessible.
  Review Configuration: Check the configuration settings in the SAP system related to file storage and retrieval. Ensure that paths and settings are correctly defined.
  File System Health: Investigate the health of the file system. Check for any errors or issues that may be affecting file access.
  SAP Notes and Support: Look for any relevant SAP Notes that may address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and ICM (Internet Communication Manager) for detailed information on file handling and error messages.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Logs: Check the system logs (transaction SLG1) for additional error messages or warnings that may provide more context about the failure.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance, providing them with detailed information about the error and the context in which it occurred.