How To Fix CRM_ICM_CMG006 - Problem retrieving external references

CRM_ICM_CMG006 - Overview

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 006

• Message text: Problem retrieving external references

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG006 - Problem retrieving external references ?

  The SAP error message CRM_ICM_CMG006 indicates a problem with retrieving external references in the SAP Customer Relationship Management (CRM) system, particularly in the context of the Interaction Center (IC). This error can occur due to various reasons, including configuration issues, data inconsistencies, or connectivity problems with external systems.
  Causes:
  
  
  Configuration Issues: Incorrect settings in the CRM system or in the integration with external systems can lead to this error.
  Data Inconsistencies: Missing or incorrect data in the relevant tables can prevent the system from retrieving the necessary external references.
  Network or Connectivity Problems: Issues with network connectivity or the external system being down can also cause this error.
  Authorization Issues: The user may not have the necessary permissions to access the external references.
  System Performance: High load on the system or performance issues can lead to timeouts when trying to retrieve data.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the CRM system and the external systems. Ensure