How To Fix CRM_ICM_CMG007 - Problem retrieving main external reference

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 007

• Message text: Problem retrieving main external reference

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG007 - Problem retrieving main external reference ?

  The SAP error message CRM_ICM_CMG007 indicates a problem with retrieving the main external reference in the context of the SAP Customer Relationship Management (CRM) system, particularly in the Interaction Center (IC). This error can occur due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Missing or Incorrect Data: The external reference that the system is trying to retrieve may not exist or may be incorrectly configured in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the external reference data.
  System Configuration: There may be issues with the configuration of the CRM system or the integration with external systems.
  Network Issues: If the external reference is stored in a different system, network connectivity issues could prevent retrieval.
  Data Consistency: There may be inconsistencies in the data that prevent the system from retrieving the external reference.
  
  Solutions:
  
  
  Check Data Configuration:
  
  Verify that the external reference exists in the system and is correctly configured.
  Ensure that the relevant data is maintained in the system.
  
  
  
  Review Authorizations:
  
  Check the user’s authorization roles to ensure they have the necessary permissions to access the external reference.
  
  
  
  System Configuration:
  
  Review the configuration settings in the CRM system to ensure that they are set up correctly for external references.
  If applicable, check the integration settings with any external systems.
  
  
  
  Network Connectivity:
  
  If the external reference is in a different system, check the network connectivity and ensure that the systems can communicate with each other.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the data to identify any discrepancies that may be causing the issue.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Debugging:
  
  If you have access to the development environment, consider debugging the code to identify where the retrieval process is failing.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SE80 for object navigation or SE37 for function module debugging.
  Documentation: Review the official SAP documentation for CRM and Interaction Center for more insights into external references and their management.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the CRM_ICM_CMG007 error and implement a suitable solution.