How To Fix CRM_ICM_CMG007 - Problem retrieving main external reference

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 007

• Message text: Problem retrieving main external reference

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG007 - Problem retrieving main external reference ?

  The SAP error message CRM_ICM_CMG007 indicates a problem with retrieving the main external reference in the context of the SAP Customer Relationship Management (CRM) system, particularly in the Interaction Center (IC). This error can occur due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Missing or Incorrect Data: The external reference that the system is trying to retrieve may not exist or may be incorrectly configured in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the external reference data.
  System Configuration: There may be issues with the configuration of the CRM system or the integration with external systems.
  Network Issues: If the external reference is stored in a different system, network connectivity issues could prevent retrieval.
  Data Consistency: There may be inconsistencies in the data that prevent the system from retrieving the external reference.
  
  Solutions:
  
  
  Check Data Configuration:
  
  Verify that the external reference exists in the