How To Fix CRM_ICM_CMG004 - Problem deleting external reference

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 004

• Message text: Problem deleting external reference

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG004 - Problem deleting external reference ?

  The SAP error message CRM_ICM_CMG004 typically indicates a problem when trying to delete an external reference in the SAP Customer Relationship Management (CRM) system. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Causes:
  
  Reference Integrity Issues: The external reference you are trying to delete may still be linked to other objects or transactions in the system, leading to integrity constraints.
  Authorization Issues: The user may not have the necessary permissions to delete the external reference.
  System Configuration: There may be specific configurations or settings in the system that prevent the deletion of certain external references.
  Data Locking: The external reference might be locked by another transaction or user, preventing its deletion.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they might interfere with the deletion process.
  
  Solutions:
  
  Check Dependencies: Investigate if the external reference is linked to other objects. You may need to remove or update those links before attempting to delete the reference.
  Review Authorizations: Ensure that the user attempting the deletion has the necessary authorizations. You can check this in the user roles and profiles.
  Unlock the Reference: If the reference is locked, identify the user or transaction that is holding the lock and resolve it before retrying the deletion.
  Consult Configuration Settings: Review the configuration settings related to external references in the CRM system to ensure that there are no restrictions on deletion.
  Check for Custom Code: If there are any custom developments, review the code to ensure it is not causing the issue. You may need to involve a developer or SAP consultant for this.
  Use Transaction Codes: Utilize relevant transaction codes (like SE11 for data dictionary, SE37 for function modules) to analyze the underlying data and processes related to the external reference.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  Transaction Logs: Review transaction logs or system logs for more detailed error messages that could provide insight into the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.