How To Fix CRM_ICM_CMG004 - Problem deleting external reference

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 004

• Message text: Problem deleting external reference

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG004 - Problem deleting external reference ?

  The SAP error message CRM_ICM_CMG004 typically indicates a problem when trying to delete an external reference in the SAP Customer Relationship Management (CRM) system. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Causes:
  
  Reference Integrity Issues: The external reference you are trying to delete may still be linked to other objects or transactions in the system, leading to integrity constraints.
  Authorization Issues: The user may not have the necessary permissions to delete the external reference.
  System Configuration: There may be specific configurations or settings in the system that prevent the deletion of certain external references.
  Data Locking: The external reference might be locked by another transaction or user, preventing its deletion.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they might interfere with the deletion process.
  
  Solutions:
  
  Check Dependencies: Investigate if the external reference is linked to other objects. You may