How To Fix CRM_ICM_CMG002 - Problem adding external reference

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 002

• Message text: Problem adding external reference

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG002 - Problem adding external reference ?

  The SAP error message CRM_ICM_CMG002, which indicates a problem adding an external reference, typically arises in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) or when integrating with external systems.
  Cause:
  The error can be caused by several factors, including:
  
  Invalid External Reference: The external reference being added may not exist or may not be valid in the context of the CRM system.
  Data Consistency Issues: There may be inconsistencies in the data being sent to the CRM system, such as missing required fields or incorrect data formats.
  Authorization Issues: The user may not have the necessary permissions to add external references.
  Configuration Issues: There may be configuration problems in the CRM system or in the integration settings with external systems.
  Technical Errors: There could be underlying technical issues, such as problems with the database or network connectivity.
  
  Solution:
  To resolve the CRM_ICM_CMG002 error, you can take the following steps:
  
  
  Check External Reference: Verify that the external reference you are trying to add is valid and exists in the system. Ensure that it is correctly formatted and meets any required criteria.
  
  
  Review Data: Ensure that all required fields are filled out correctly and that the data being sent is consistent with the expected formats. Check for any missing or incorrect data.
  
  
  User Authorization: Confirm that the user attempting to add the external reference has the necessary permissions. You may need to consult with your SAP security team to review and adjust user roles and authorizations.
  
  
  Configuration Review: Check the configuration settings in the CRM system and any related integration settings. Ensure that all necessary configurations are in place for external references.
  
  
  Check Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue. This can help identify if there are any underlying technical problems.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the CRM_ICM_CMG002 error for any specific guidance or patches that may be available.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including any relevant logs and the context in which the error occurs.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  Documentation: Review the official SAP documentation for CRM and Interaction Center for best practices and guidelines on handling external references.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.