How To Fix CRM_ICM_CMG001 - Problem adding main external reference

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 001

• Message text: Problem adding main external reference

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_CMG001 - Problem adding main external reference ?

  The SAP error message CRM_ICM_CMG001 with the description "Problem adding main external reference" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with external references in the Interaction Center (IC).
  Causes:
  
  Missing or Incorrect Data: The external reference data being added may be incomplete or incorrect. This could include missing mandatory fields or invalid formats.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the external reference from being processed correctly.
  Authorization Issues: The user may not have the necessary authorizations to add external references.
  System Bugs: There could be bugs or issues in the specific version of the SAP CRM system being used.
  Integration Issues: If the external reference is supposed to be linked to another system (like an ERP system), there may be integration issues preventing the reference from being added.
  
  Solutions:
  
  Check Data Input: Ensure that all required fields for the external reference are filled out correctly and that the data adheres to the expected formats.
  Review Configuration: Check the configuration settings related to external references in the CRM system. Ensure that all necessary settings are correctly configured.
  User Authorizations: Verify that the user has the appropriate authorizations to add external references. This can be checked in the user roles and authorizations.
  System Logs: Review system logs (transaction SLG1) for more detailed error messages that can provide additional context on the issue.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error message. There may be known issues with solutions provided.
  Testing in a Sandbox: If possible, replicate the issue in a sandbox environment to test different scenarios and configurations without affecting the production system.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_IC, or others that may be involved in managing external references.
  Documentation: Review SAP documentation related to CRM and external references for best practices and guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_ICM_CMG001 error effectively.