How To Fix CRM_ICM_BP032 - Navigation not possible; person has been archived

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_BP - Message class for ICM Busienss partner

• Message number: 032

• Message text: Navigation not possible; person has been archived

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_BP032 - Navigation not possible; person has been archived ?

  The SAP error message CRM_ICM_BP032, which states "Navigation not possible; person has been archived," typically occurs in the SAP Customer Relationship Management (CRM) system when a user attempts to access a business partner (BP) that has been archived. This means that the business partner's data is no longer active in the system, and therefore, the system cannot navigate to it.
  Cause:
  
  Archiving of Business Partner: The primary cause of this error is that the business partner (in this case, a person) has been archived. Archiving is a process used in SAP to remove data from the active database to improve performance and manage data volume.
  Data Integrity: The system is designed to prevent navigation to archived records to maintain data integrity and ensure that users are only interacting with active data.
  
  Solution:
  To resolve this error, you can consider the following options:
  
  
  Unarchive the Business Partner:
  
  If the business partner needs to be active again, you can unarchive the record. This typically requires access to the archiving tools in SAP.
  Use transaction code SARA to manage archiving objects. You will need to find the relevant archiving object for business partners and follow the steps to unarchive the specific business partner.
  
  
  
  Check Business Partner Status:
  
  Verify the status of the business partner in the system. You can use transaction code BP to check if the business partner is indeed archived or if there are other issues.
  If the business partner is archived, you may need to consult with your SAP administrator or data management team to understand the implications of unarchiving.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to archiving and business partner management for more detailed instructions on how to handle archived records.
  
  
  
  Contact Support:
  
  If you are unsure about the process or if unarchiving is not an option, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  Archiving Process: Understand the archiving process in SAP, including how and why data is archived, and the implications of unarchiving.
  Business Partner Management: Familiarize yourself with the business partner management functionalities in SAP CRM, including how to create, modify, and manage business partner records.
  Transaction Codes: Key transaction codes related to business partner management include:
  
  BP: Business Partner Maintenance
  SARA: Archive Administration
  SARI: Archive Information System
  
  
  
  By following these steps, you should be able to address the CRM_ICM_BP032 error and navigate the system effectively.