How To Fix CRM_ICI106 - Error in function module _CHAT_CHANGED

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICI - Message within ICI

• Message number: 106

• Message text: Error in function module _CHAT_CHANGED

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICI106 - Error in function module _CHAT_CHANGED ?

  The SAP error message CRM_ICI106, which indicates "Error in function module _CHAT_CHANGED," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue related to chat functionality, particularly in the interaction center.
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the data being processed by the function module, such as missing or incorrect parameters.
  Configuration Issues: Incorrect configuration settings in the CRM system related to chat or interaction center functionalities.
  Authorization Problems: The user may not have the necessary authorizations to perform the action that triggered the error.
  System Bugs: There could be bugs in the SAP system or the specific version you are using that lead to this error.
  Network Issues: Problems with network connectivity or server communication can also lead to this error.
  
  Solutions:
  
  Check Data: Verify the data being processed when the error occurs. Ensure that all required fields are filled out correctly and that there are no inconsistencies.
  Review Configuration: Go through the configuration settings for the interaction center and chat functionalities. Ensure that everything is set up correctly according to SAP best practices.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to perform the action.
  Debugging: If you have access to the development environment, you can debug the function module _CHAT_CHANGED to identify the exact point of failure and the data being processed.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal. There may be specific notes addressing this error, including patches or updates that resolve known issues.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and CRMD_ORDERADM_H for accessing order administration.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  Documentation: Review the official SAP documentation for CRM and interaction center functionalities to ensure compliance with best practices.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_ICI106 error in your SAP system.