How To Fix CRM_ICI105 - Error in function module _CHAT_NEW_POSTING

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICI - Message within ICI

• Message number: 105

• Message text: Error in function module _CHAT_NEW_POSTING

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICI105 - Error in function module _CHAT_NEW_POSTING ?

  The SAP error message CRM_ICI105, which indicates "Error in function module _CHAT_NEW_POSTING," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with posting chat messages or interactions in the system. This error can arise due to various reasons, including configuration issues, data inconsistencies, or problems with the underlying function module.
  Possible Causes:
  
  Configuration Issues: Incorrect or incomplete configuration of the chat functionality in SAP CRM can lead to this error.
  Data Inconsistencies: If there are inconsistencies in the data being processed (e.g., missing or incorrect data in the chat interaction), it can trigger this error.
  Authorization Issues: The user may not have the necessary authorizations to perform the chat posting operation.
  Function Module Errors: There may be issues within the function module itself, such as bugs or unhandled exceptions.
  System Performance: High system load or performance issues can also lead to errors in function modules.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the chat functionality in SAP CRM. Ensure that all necessary settings are correctly configured.
  Data Validation: Validate the data being used for the chat posting. Ensure that all required fields are populated and that the data is consistent.
  Authorization Check: Verify that the user has the appropriate authorizations to perform chat postings. Check the user roles and permissions.
  Debugging: If you have access to the development environment, you can debug the function module _CHAT_NEW_POSTING to identify the exact point of failure and gather more information about the error.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error. There may be known issues with solutions provided by SAP.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Contact SAP Support: If the issue persists and you cannot resolve it, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any relevant logs and steps to reproduce the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and interactions.
  SAP Documentation: Refer to SAP documentation for CRM and chat functionalities for more detailed configuration and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_ICI105 error in your SAP system.