How To Fix CRM_ICI102 - Error in function module _PHONE_CALL_CHANGED

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICI - Message within ICI

• Message number: 102

• Message text: Error in function module _PHONE_CALL_CHANGED

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICI102 - Error in function module _PHONE_CALL_CHANGED ?

  The SAP error message CRM_ICI102, which indicates "Error in function module _PHONE_CALL_CHANGED," typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with phone call activities or interactions.
  Cause:
  The error can be caused by several factors, including but not limited to:
  
  Data Inconsistencies: There may be inconsistencies or missing data in the interaction records or related objects.
  Configuration Issues: Incorrect configuration settings in the CRM system related to phone calls or interaction records.
  Authorization Issues: The user may not have the necessary authorizations to perform the action related to the phone call.
  System Bugs: There could be bugs in the specific version of the SAP CRM system being used.
  Function Module Issues: The function module itself may have issues or may not be properly implemented.
  
  Solution:
  To resolve the CRM_ICI102 error, you can take the following steps:
  
  
  Check Data Integrity:
  
  Verify that all required fields in the phone call interaction are filled out correctly.
  Ensure that the related business objects (like contacts, accounts, etc.) are valid and active.
  
  
  
  Review Configuration:
  
  Check the configuration settings for phone calls in the CRM system. Ensure that all necessary settings are correctly configured.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to perform the action. You may need to consult with your SAP security team.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can debug the function module _PHONE_CALL_CHANGED to identify the exact point of failure.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error. There may be known issues with solutions provided by SAP.
  
  
  
  System Logs:
  
  Review system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs and steps to reproduce the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and interactions.
  Documentation: Review SAP documentation related to CRM interaction management for best practices and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_ICI102 error in your SAP system.