How To Fix CRM_IC_WZ_CUST_ENH031 - Line &1 contains errors: &2 &3 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_WZ_CUST_ENH - Wizards for Customer Enhancements in IC WebClient

• Message number: 031

• Message text: Line &1 contains errors: &2 &3 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_WZ_CUST_ENH031 - Line &1 contains errors: &2 &3 does not exist ?

  The SAP error message CRM_IC_WZ_CUST_ENH031 typically indicates that there is an issue with the data being processed in the CRM Interaction Center (IC). The message suggests that a specific line (indicated by &1) contains errors, and the details of the error are provided by &2 and &3, which usually refer to specific fields or values that are not valid or do not exist in the system.
  Cause:
  
  Missing Data: The error often arises when the system is trying to reference a record (like a customer, product, or service) that does not exist in the database.
  Incorrect Configuration: There may be configuration issues in the CRM system that lead to the system not being able to find the required data.
  Data Inconsistency: There could be inconsistencies in the data, such as missing entries in related tables or incorrect relationships between records.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access certain data, leading to this error.
  
  Solution:
  
  Check Data Existence: Verify that the data referenced in the error message (for example, customer ID, product ID, etc.) actually exists in the system. You can do this by querying the relevant tables or using transaction codes to look up the records.
  Review Configuration: Ensure that the configuration settings in the CRM system are correct. This includes checking the settings for the Interaction Center and any related components.
  Data Consistency Check: Run consistency checks on the relevant data to identify any discrepancies. This may involve checking for orphaned records or ensuring that all necessary entries are present.
  Authorization Check: Ensure that the user has the necessary authorizations to access the data. This may involve checking user roles and permissions in the SAP system.
  Debugging: If the issue persists, consider using debugging tools to trace the execution of the program and identify where the error is occurring.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE16 (Data Browser), and SM37 (Job Monitoring) to help investigate the issue.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for the CRM Interaction Center to understand the expected data structures and configurations.
  
  If the problem continues after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.