How To Fix CRM_IC_UI_TX_LINK021 - Knowledge articles are unlinked

CRM_IC_UI_TX_LINK021 - Overview

• Message type: E = Error

• Message class: CRM_IC_UI_TX_LINK - Linking messages

• Message number: 021

• Message text: Knowledge articles are unlinked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_UI_TX_LINK021 - Knowledge articles are unlinked ?

  The SAP error message CRM_IC_UI_TX_LINK021 indicates that knowledge articles are unlinked in the context of the SAP Customer Relationship Management (CRM) system, particularly within the Interaction Center (IC) framework. This error typically arises when there is an attempt to link a knowledge article to a transaction or interaction, but the system cannot find the necessary associations.
  
  Cause:
  
  Missing Linkage: The knowledge article may not be properly linked to the relevant transaction or interaction.
  Data Inconsistency: There may be inconsistencies in the data or configuration settings that prevent the linking of knowledge articles.
  Authorization Issues: The user may not have the necessary permissions to access or link the knowledge articles.
  System Configuration: Incorrect configuration settings in the CRM system can lead to this error.
  
  
  Solution:
  
  Check Linkage: Verify that the knowledge article is correctly linked to the transaction. You can do this by checking the article's status and ensuring it is published and active.
  Review Data: Ensure that all