How To Fix CRM_IC_UI_TX_LINK020 - Knowledge articles are linked to the transaction

CRM_IC_UI_TX_LINK020 - Overview

• Message type: E = Error

• Message class: CRM_IC_UI_TX_LINK - Linking messages

• Message number: 020

• Message text: Knowledge articles are linked to the transaction

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_UI_TX_LINK020 - Knowledge articles are linked to the transaction ?

  The SAP error message CRM_IC_UI_TX_LINK020 typically indicates that there are knowledge articles linked to the transaction you are trying to access or modify in the SAP CRM (Customer Relationship Management) system. This error can occur in the context of the Interaction Center (IC) when users attempt to delete or modify a transaction that has associated knowledge articles.
  
  Cause:
  The primary cause of this error is that the transaction you are working with has one or more knowledge articles linked to it. SAP enforces this linkage to maintain data integrity and ensure that relevant information is not lost when transactions are modified or deleted.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Linked Knowledge Articles: 
  
  Navigate to the transaction in question and check for any linked knowledge articles. You can usually find this information in the transaction details or by using the relevant navigation options in the CRM system.
  
  
  
  Unlink Knowledge Articles:
  
  If you