How To Fix CRM_IC_UI_TX_LINK020 - Knowledge articles are linked to the transaction

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_UI_TX_LINK - Linking messages

• Message number: 020

• Message text: Knowledge articles are linked to the transaction

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_UI_TX_LINK020 - Knowledge articles are linked to the transaction ?

  The SAP error message CRM_IC_UI_TX_LINK020 typically indicates that there are knowledge articles linked to the transaction you are trying to access or modify in the SAP CRM (Customer Relationship Management) system. This error can occur in the context of the Interaction Center (IC) when users attempt to delete or modify a transaction that has associated knowledge articles.
  Cause:
  The primary cause of this error is that the transaction you are working with has one or more knowledge articles linked to it. SAP enforces this linkage to maintain data integrity and ensure that relevant information is not lost when transactions are modified or deleted.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Linked Knowledge Articles: 
  
  Navigate to the transaction in question and check for any linked knowledge articles. You can usually find this information in the transaction details or by using the relevant navigation options in the CRM system.
  
  
  
  Unlink Knowledge Articles:
  
  If you have the necessary permissions, unlink the knowledge articles from the transaction. This can typically be done through the transaction's detail view where the linked articles are displayed. Look for an option to remove or unlink the articles.
  
  
  
  Modify or Delete the Transaction:
  
  Once the knowledge articles have been unlinked, you should be able to modify or delete the transaction without encountering the error.
  
  
  
  Consult Documentation:
  
  If you are unsure about the process of unlinking knowledge articles, refer to the SAP documentation or help resources specific to your version of SAP CRM.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue on your own, consider reaching out to your SAP support team or consulting SAP's support portal for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or updates regarding this error message.
  User Permissions: Ensure that you have the appropriate permissions to modify or delete transactions and manage linked knowledge articles.
  System Configuration: Sometimes, system configuration settings may affect how knowledge articles are linked to transactions. Consult with your system administrator if you suspect this might be the case.
  
  By following these steps, you should be able to address the CRM_IC_UI_TX_LINK020 error and continue working with your transactions in SAP CRM.