How To Fix CRM_IC_SSC_RFC015 - E-mail &1 of &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SSC_RFC - Message class for SSC RFCs

• Message number: 015

• Message text: E-mail &1 of &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SSC_RFC015 - E-mail &1 of &2 ?

  The SAP error message CRM_IC_SSC_RFC015, which states "E-mail &1 of &2," typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with the Interaction Center (IC) and email communications.
  Cause:
  This error message usually indicates that there is an issue with the processing of an email in the system. The specific causes can vary, but common reasons include:
  
  Email Configuration Issues: There may be a problem with the configuration settings for email processing in the SAP system.
  RFC Connection Problems: The error may arise from issues with the Remote Function Call (RFC) connection to the email server or other systems.
  Missing or Incorrect Data: The email might be missing required fields or contain incorrect data that prevents it from being processed.
  Authorization Issues: The user or system may lack the necessary authorizations to send or process the email.
  System Performance: High system load or performance issues may lead to timeouts or failures in processing emails.
  
  Solution:
  To resolve the CRM_IC_SSC_RFC015 error, you can take the following steps:
  
  
  Check Email Configuration:
  
  Verify the configuration settings for email processing in the SAP system. Ensure that all necessary parameters are correctly set up.
  
  
  
  Review RFC Connections:
  
  Check the RFC connections to ensure they are active and correctly configured. You can use transaction code SM59 to test and manage RFC connections.
  
  
  
  Validate Email Data:
  
  Review the email content and ensure that all required fields are filled out correctly. Look for any formatting issues or missing information.
  
  
  
  Check Authorizations:
  
  Ensure that the user or system has the necessary authorizations to send and process emails. You can review user roles and authorizations in transaction code SU01.
  
  
  
  Monitor System Performance:
  
  Check the system performance and monitor for any issues that may be causing delays or timeouts. You can use transaction codes like SM37 to check job logs and ST22 for dumps.
  
  
  
  Consult Logs:
  
  Review the application logs (transaction code SLG1) for more detailed error messages that can provide additional context on the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM59 (RFC Destinations), SLG1 (Application Log), SU01 (User Maintenance), and SM37 (Job Monitoring).
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for CRM and Interaction Center for best practices on email handling and configuration.
  
  By following these steps, you should be able to identify and resolve the underlying issue causing the CRM_IC_SSC_RFC015 error.