How To Fix CRM_IC_SSC_RFC013 - Callback to user session failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SSC_RFC - Message class for SSC RFCs

• Message number: 013

• Message text: Callback to user session failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SSC_RFC013 - Callback to user session failed ?

  The SAP error message CRM_IC_SSC_RFC013 Callback to user session failed typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the communication between the SAP CRM system and the Internet Communication Framework (ICF) or when there is a problem with the user session.
  Causes:
  
  Session Timeout: The user session may have timed out, leading to a failure in the callback process.
  Network Issues: There could be network connectivity problems between the SAP CRM system and the client.
  User Authorization: The user may not have the necessary authorizations to perform the requested action.
  Configuration Issues: There may be misconfigurations in the SAP CRM or ICF settings.
  System Load: High system load or performance issues can lead to timeouts or failures in processing requests.
  RFC Destination Issues: Problems with the Remote Function Call (RFC) destination configuration can also lead to this error.
  
  Solutions:
  
  Check User Session: Ensure that the user session is active and has not timed out. If it has, re-login to the system.
  Network Connectivity: Verify that there are no network issues affecting the connection between the client and the SAP system.
  User Authorizations: Check the user’s authorizations to ensure they have the necessary permissions to perform the action.
  Review Configuration: Check the configuration settings in the SAP CRM and ICF to ensure they are set up correctly.
  Monitor System Performance: Use transaction codes like ST22 (Dump Analysis) and SM21 (System Log) to check for any performance issues or errors in the system.
  Check RFC Destinations: Use transaction code SM59 to check the configuration of the RFC destinations and ensure they are correctly set up and reachable.
  Increase Timeout Settings: If the issue is related to timeouts, consider increasing the timeout settings in the relevant configuration.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes like SM21 (System Log), ST22 (Dump Analysis), and SM59 (RFC Destinations) for troubleshooting.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.