How To Fix CRM_IC_SCRGRP001 - Group is referenced by scripts

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SCRGRP - message class group Maitaince

• Message number: 001

• Message text: Group is referenced by scripts

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SCRGRP001 - Group is referenced by scripts ?

  The SAP error message CRM_IC_SCRGRP001 indicates that a specific group is being referenced by scripts in the SAP CRM Interaction Center (IC) and cannot be deleted or modified because of this dependency. This typically occurs when you attempt to delete or change a script group that is still in use by one or more scripts.
  Cause:
  
  Active References: The group you are trying to modify or delete is actively referenced in one or more scripts within the Interaction Center.
  Script Dependencies: The system maintains dependencies between script groups and the scripts that utilize them. If a script is linked to a group, the group cannot be altered or removed until those links are resolved.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify Dependencies:
  
  Use transaction code CRMC_IC_SCRIPT or navigate to the relevant area in the SAP GUI to find the scripts that reference the group in question.
  Check the scripts associated with the group to see where it is being used.
  
  
  
  Modify or Delete Scripts:
  
  If you need to delete the group, you must first modify or delete the scripts that reference it. This may involve:
  
  Changing the script to use a different group.
  Deleting the script if it is no longer needed.
  
  
  
  
  
  Check for Active Sessions:
  
  Ensure that there are no active sessions or users currently using the scripts that reference the group. If necessary, inform users to log out or stop using the scripts.
  
  
  
  Re-attempt the Action:
  
  Once all dependencies have been resolved, you can attempt to delete or modify the group again.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  CRMC_IC_SCRIPT: For managing scripts.
  CRMC_IC_SCRGRP: For managing script groups.
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on script management and dependencies in the CRM Interaction Center.
  
  
  Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  
  By following these steps, you should be able to resolve the CRM_IC_SCRGRP001 error and manage your script groups effectively.