How To Fix CRM_IC_SCRGRP000 - Group is referenced by other role

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SCRGRP - message class group Maitaince

• Message number: 000

• Message text: Group is referenced by other role

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SCRGRP000 - Group is referenced by other role ?

  The SAP error message CRM_IC_SCRGRP000 indicates that a specific group is being referenced by another role, which prevents you from making changes or deleting that group. This is a common issue in SAP systems, particularly in the context of CRM (Customer Relationship Management) and IC (Internet Communication) scenarios.
  Cause:
  The error typically arises when:
  
  You are trying to delete or modify a group that is currently assigned to another role or is being used in a configuration that is still active.
  There are dependencies or references in the system that prevent the group from being altered or removed.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify Dependencies:
  
  Check which roles or configurations are referencing the group. You can do this by navigating to the relevant configuration settings in the SAP system.
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to find related objects.
  
  
  
  Remove References:
  
  If you find that the group is assigned to a role, you will need to remove that assignment before you can delete or modify the group.
  Go to the role management area (transaction PFCG) and check the roles that are using the group.
  
  
  
  Check Customizing Settings:
  
  Sometimes, the group might be part of customizing settings. Ensure that it is not being used in any active customizing settings.
  
  
  
  Use Transaction Codes:
  
  You can use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check for any active orders or transactions that might be using the group.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific error message for any additional guidance or updates.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They may provide specific notes or patches that address the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PFCG (Role Maintenance), CRMD_ORDER (CRM Order Management), and CRMD_ORDERADM_H (CRM Order Administration).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  System Logs: Review system logs for any additional error messages or warnings that might provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.